Privacy Policy

Last updated: February 10, 2026

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We may collect the following types of information:

Personal Information:

• Name and email address

• Account credentials

• Payment information (processed by third-party payment providers)

• Communication preferences

Usage Information:

• Log data (IP address, browser type, pages visited)

• Device information

• Usage patterns and feature interactions

Content:

• Requirement specifications added for use of service

• Feature and task descriptions and project information

• Comments and feedback

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service

• Process transactions and send related information

• Send technical notices, updates, and support messages

• Respond to your comments, questions, and requests

• Monitor and analyse trends, usage, and activities

• Detect, investigate, and prevent fraudulent or unauthorised activity

• Personalise and improve your experience

4. Data Sharing and Third-Party Services

To provide our Service, we share data with the following third-party service providers:

• OpenAI - AI model provider for task and requirement specification analysis and assistance

• Google - Cloud infrastructure and AI services

• Cloudflare - Content delivery, security, and performance services

• PostHog - Product analytics and user behaviour tracking

These providers process your data in accordance with their own privacy policies and our data processing agreements. We only share the minimum data necessary for them to provide their services.

We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law.

To delete your account, submite a deletion request to support@useplai.com. If request account deletion, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR):

• Right of Access - You can request a copy of your personal data

• Right to Rectification - You can request correction of inaccurate data

• Right to Erasure - You can request deletion of your personal data

• Right to Restrict Processing - You can request we limit how we use your data

• Right to Data Portability - You can request your data in a portable format

• Right to Object - You can object to certain processing of your data

• Right to Withdraw Consent - You can withdraw consent at any time

To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of the Service. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies - Required for the Service to function properly

• Analytics Cookies - Help us understand how you use the Service

• Preference Cookies - Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

10. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@useplai.com